A mistake in a Turbo Deposit transfer doesn't mean your money is lost. We can match it to your account for you.
You've already sent the money
If you sent a different amount from your request, entered the transfer name wrongly or left it out, or used the details from an earlier request:
- Find the email with the transfer details for your deposit request.
- Reply to it with a screenshot or statement image showing the transfer: the date, the amount, the receiving account and the transfer name you entered.
- We'll match the transfer and credit your account. Please don't send the money again.
If you made the transfer without a deposit request, contact support with the same screenshot or statement image.
You haven't sent it yet
To change the amount or the bank before you send any money, just make a new deposit request. There's nothing to cancel.
You need the money back
If you sent money by mistake or want a refund, contact support or reply to the deposit email, and we'll return it to you directly. We can't accept a bank recall, and asking your bank to recall a transfer may lead to your account being suspended.
Related: How to deposit by bank transfer (Turbo Deposit) · My deposit hasn't arrived · Zentrader Deposit and Withdrawal Policy