Your Account

Zentrader Dashboard

• How do I reset my password?
• Is there a commission or fee for non active accounts?
• Can I change the base currency (USD, EUR, JPY etc) of my account?
• How do I change my residential address?
• How can I change my email address?

Depositing

• I have deposited funds but my account has not yet been credited.
• Zentrader Deposit and Withdrawal Policy
• For credit card deposits, what is a CVV or CVC code?
• What is 3DS or 3D Secure on my credit card?
• Can I use a friend / relative / 3rd party to make a deposit?
• How long do deposits take to reach my trading account?

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Withdrawing

• Can I withdraw my Zentrader cashback bonus?
• Can I withdraw to a friend / relative / 3rd party bank account?
• Can I withdraw to my credit card?
• What fees are charged for withdrawals?
• Can I withdraw in cryptocurrencies (crypto)?
• How long until I receive my withdrawal funds?

See all 9 articles

Cashbacks and Bonuses

• I have a cashback bonus balance, but can not trade. How can I use it?
• Why doesn’t my account have a bonus cashback?
• How many times do I have to trade the bonus before I can withdraw?
• When does a trader receive bonuses?
• Can I get a bigger bonus by depositing a larger amount?
• How do Zentrader bonuses or cashbacks work?

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Rewards

• What is the Zentrader Rewards program?

Support

• What if I can’t login to my Zentrader account?
• How do I reactivate my Zentrader trading account?
• How can I close my Zentrader trading account?
• Where can I make a complaint about a trade or service received?
• What languages do you offer customer support in?
• What customer support hours are available?

See all 7 articles