I have deposited funds but my account has not yet been credited.

If the expected processing time for your selected deposit method has elapsed and your account has not yet been credited, please contact our support team. Provide the following details for quicker resolution:

• Date of Deposit: The date when the deposit was made.
• Payment Method: The method used for the deposit.
• Proof of Payment: A screenshot or receipt as evidence of the transaction.

Most of our deposit methods are processed quickly and automatically. However, the following common issues may cause delays:

1. Mismatched Deposit Amount: The amount received does not exactly match the requested deposit amount.
2. Incorrect Payment Details: The transaction failed due to incorrect details and the funds were refunded by your bank.
3. USDT Tether Deposits: Sent to an incorrect network or mismatched amount. Remember, USDT is not exactly 1:1 to the USD. Ensure the correct network and amount are used.
4. Different Account Name: Funds deposited from an account held in a name different from your registered account (not permitted).
5. Local Bank or Financial Institution Holidays: Delays due to holidays affecting bank processing times.

For further assistance, please provide the required information to our support team so we can resolve the issue as quickly as possible.