If you closed your account and would like to trade again, contact us through the chat from the email address on the account and ask us to reopen it. We reactivate the same account, so you keep your identity check and your history, and we'll email you when it's ready. There's no waiting period.
Please don't register a new account instead. You can only hold one account, and the identity check will recognise you, so the new application will be rejected automatically. Asking us to reopen the original account is quicker.
When it's reopened
Sign in at my.zentrader.com with your usual email address and password. If you've forgotten the password, reset it from the sign-in page. See How to reset your password. If any of your details have changed since you closed the account, such as your address or phone number, let us know when you ask us to reopen it. See How to change your personal details.
A balance you left in the account under $10 (¥1,000), and any cashback bonus, were forfeited when the account was closed and aren't restored. Deposits and trading work as before from the moment the account is active.
If we closed your account rather than you, reopening it is at our discretion. Contact us and we'll let you know whether it's possible.
Related: How to close your account · I can't sign in · How to reset your password · Can I open more than one account?