If you've forgotten your password, or you just want a new one, reset it from the sign-in page of the client area at my.zentrader.com. You'll need access to the email address on your account.
- Go to my.zentrader.com and choose Forgot your password? on the sign-in page.
- Enter the email address on your account and send the request. We'll email you a link to set a new password. It can take a couple of minutes to arrive, so check your spam folder before trying again.
- Open the link, which is valid for 30 minutes, and enter your email address and your new password twice. The password needs at least 8 characters, including an upper-case letter, a lower-case letter and a number.
- Sign in with the new password.
If the link has expired, or you've requested more than one, start again from step 1: the newest link is the one that works. If you haven't confirmed your email address yet, the request sends you a fresh confirmation link instead, so confirm your address first and then sign in.
What a reset does to your other devices
Changing your password signs you out of Zentrader on every device where you'd ticked Remember this device, including the one you're using. That's deliberate: if anyone else knew your old password, they're locked out from that moment. Simply sign in again on each device with the new password, and tick Remember this device if you'd like to stay signed in there for a month.
Choosing a good password
Use a password you don't use anywhere else, and don't share it with anyone, including someone who offers to trade on your behalf. We never ask for your password by email, chat or phone.
Related: What if I can’t login to my Zentrader account? · The confirmation email didn't arrive · Is there a Zentrader app?