If you'd like to close your Zentrader account, contact us through the chat and tell us you want it closed. We'll close it for you and confirm by email. You don't have to give a reason, though it helps us improve if you do. Closing your account yourself from the client area will be possible later.
Before you ask us to close it
- Withdraw your balance. Submit a withdrawal for your Real Funds and wait for it to arrive. Any balance under $10 (¥1,000) still in the account when it's closed is forfeited, and so is any cashback bonus, which can't be withdrawn. See How to withdraw.
- Let open trades and pending withdrawals finish. We close the account once nothing is outstanding.
- Save your transaction history if you'll need it later, for example for your tax return. You can't sign in to download it once the account is closed.
After it's closed
You won't be able to sign in, and your deposits and trading stop.
If you change your mind later, contact us and we'll reopen the same account rather than you registering a new one, which would be rejected automatically. See How to reopen a closed account.
Related: How do I reactivate my Zentrader trading account? · How to withdraw · How long do withdrawals take? · Can I withdraw my cashback bonus?