If Transaction History in the client area looks empty, or a trade you placed isn't in it, the cause is almost always the filters at the top of the page rather than a missing record. Work through these in order.
- Check the period. The page shows only the period selected at the top. If you're looking for an older trade, widen the range or choose a custom range of up to 12 months that includes it.
- Check it's a live trade. Transaction History covers your real account only. Demo trades aren't shown here, and only closed trades are listed: a trade appears once it has expired, not while it's open.
- Check the date. Times are shown in your device's time zone, so a trade placed late in the evening may be listed under a different date from the one you expect, especially if you've travelled.
- Give it a moment. If the page says your history is temporarily unavailable, wait a few minutes and reload.
If the page itself won't load
Reload the page, or sign out and back in at my.zentrader.com. If that doesn't help, clear your browser's cache and cookies, try a different browser, and turn off any VPN while you check. See The trading platform isn't working.
Still missing?
Contact us through the chat with the trade ID or the time the trade was placed, a screenshot of the page, and your device and browser, and we'll look it up for you.
Related: How to download your statement and transaction history · Which time zone does the platform use? · The trading platform isn't working · How do I contact support?