What customer support hours are available?

We offer friendly customer support via email and live chat (phone support is currently limited) 24 hours a day Monday - Friday and 9AM to 5PM (GMT +9) on Saturday and Sunday.

Most questions can be answered via our self-service Help Centre. If you are unable to find the answer to your query, please get in touch via Live Chat or lodge a support ticket.

We endeavor to answer all queries within 24 hours, however this may take longer depending on the nature of the inquiry.