The identity check compares the details you entered in Personal Information with your ID, so they need to match it exactly: the same spelling of your name, and the right date of birth. Once you've saved those details, they lock and can't be edited from the client area, so if you've spotted a mistake, contact us through the chat and we'll correct it for you.
What to tell us
Say which detail is wrong and give us the correct version, written exactly as it appears on the ID you'll be using for the check. We don't need a photo of your ID, and we'll never ask you to send one by chat or email: the identity check itself takes care of that. The same applies to your phone number and address, and to any of these details that change later on.
If you've already started the identity check
A mismatch doesn't fail the check outright. It goes to a manual review instead, which takes longer than the usual few minutes, so the sooner you tell us about the mistake, the sooner the review can be completed. Once your details are corrected, we'll let you know whether you need to run the check again. See How long does the identity check take?
Related: How to verify your identity · How long does the identity check take? · What to Do If You Cannot Upload Your Identity Documents (ID)