How to Update Your Personal Information (Email, Address, Mobile Phone, Name)

For security reasons, updating your personal information requires a special procedure. Please ensure that you contact us only from your registered email address when making a request.

Updating Your Name or Address

If you need to update your name or address, please provide us with a copy of your new government-issued ID that reflects the updated details.

Updating Your Mobile Phone Number

To change your registered mobile number, please provide us with your new phone number, and our support team will assist you in updating your details.

Updating Your Email Address

Changing your registered email requires the following steps:

1. Withdraw all funds from your account. Any balance below USD 10 or JPY 1,000 will be forfeited.

2. Create a new account but do not complete the ID verification process. You can register at: https://zentrader.com/en/register/

3. Contact support from your old email address and request to transfer your verification profile to the new email address.

4. Support will process the request, close your old account, and notify you once the procedure is complete.

5. Log in to your new account and complete the ID verification process.

If you need further assistance, please contact our support team.