Why is my trade not executing?

In some instances trades will not execute on the first attempt, this is known as a “rejection” or “reject” in financial markets.

On our platform you may see the message "Re-Quote" and "Place Trade at New Price" when you attempt to place a trade. The new price will be displayed and you will have the opportunity to accept the new price or cancel the trade.

This situation occurs when the market price has changed by the time your order has reached our pricing server.

This is commonly caused by network latency, poor quality internet connection or in extremely volatile market conditions where the asset price is frequently changing.

This should occur less than 5% of the time. If you are frequently encountering this issue, please get in touch with our support team.